Terms and Conditions

1. Legal Information

Trade name: ARC Transport
Company: Astro Rent Car
VAT number: BE 0791.711.426
Registered office address: Ikaroslaan 1, 1930 Zaventem, Belgium

ARC Transport provides private chauffeur-driven transportation services, available by prior reservation only.

2. Purpose

These terms and conditions define the terms under which ARC Transport provides private chauffeur-driven transportation services to its clients, whether individuals or professionals.

Any reservation implies full and unconditional acceptance of these terms and conditions.

3. Services Offered

ARC Transport offers, in particular, the following services:

  • Private transfers (airports, train stations, hotels, events)

  • Vehicle hire with chauffeur

  • Professional, event-based or protocol transportation

All services are carried out using high-end vehicles driven by professional chauffeurs.

4. Booking

Bookings can be made via:

  • The website

  • WhatsApp

  • Phone

  • Email

Each booking must include accurate information (pick-up location, destination, date, time, number of passengers).
ARC Transport reserves the right to refuse any incomplete or inconsistent booking.

5. Pricing

Prices are expressed in euros, excluding VAT or including VAT where specified.

Prices may be calculated:

  • On an hourly basis (with a minimum duration)

  • Per kilometer

  • Based on a fixed rate communicated to the client

Prices may vary depending on traffic conditions, time, distance, special conditions or specific requests.

Any additional charges (waiting time, detours, bulky luggage, heavy traffic) may be invoiced.

6. Payment

Payment may be required:

  • In advance

  • On the day of the service

  • After the service for professional clients, subject to prior agreement

Accepted payment methods include bank transfer, credit card, or any other method communicated to the client.

Any unpaid invoice may result in suspension of services.

7. Cancellation and Modification

Cancellation by the client:
Any cancellation must be communicated as early as possible. Depending on the notice period, cancellation fees may apply.

Modification:
Any change to the route, schedule or destination may result in a price adjustment.

Cancellation by ARC Transport:
In the event of force majeure or exceptional unavailability, ARC Transport undertakes to inform the client and, where possible, offer an alternative solution.

8. Delays and Waiting Time

Drivers will wait for the client for a reasonable period included in the service.
Beyond this period, additional waiting time may be charged.

ARC Transport cannot be held responsible for delays caused by external factors (traffic, weather conditions, accidents, inspections, unforeseen events).

9. Client Obligations

The client agrees to:

  • Respect the vehicle and the chauffeur

  • Maintain appropriate behavior

  • Not transport illegal substances

  • Comply with safety regulations

Any damage caused to the vehicle may be charged to the client.

10. Liability

ARC Transport is subject to an obligation of means.
The company cannot be held liable for indirect damages, missed connections or losses resulting from circumstances beyond its control.

11. Personal Data

Personal data collected is used solely within the scope of the commercial relationship.
It is neither sold nor shared with third parties, except where legally required.

12. Applicable Law and Jurisdiction

These terms and conditions are governed by Belgian law.
Any dispute shall fall under the exclusive jurisdiction of the Belgian courts.