1. Introduction

This Privacy Policy explains how ARC Transport, operated by the company Astro Rent Car, collects, uses and protects the personal data of its users and clients.

ARC Transport places particular importance on the protection of privacy and undertakes to process personal data in compliance with the General Data Protection Regulation (GDPR).

2. Data Controller

Trade name: ARC Transport
Company: Astro Rent Car
VAT number: BE 0791.711.426
Address: Ikaroslaan 1, 1930 Zaventem, Belgium

The data controller is Astro Rent Car.

3. Personal Data Collected

The personal data that may be collected includes, in particular:

  • First and last name

  • Phone number

  • Email address

  • Pick-up and destination locations

  • Information required to book a service

  • Billing information

This data is collected during contact requests, bookings or communications with ARC Transport.

4. Purposes of Processing

Personal data is collected for the following purposes:

  • Managing requests and bookings

  • Ensuring the performance of transportation services

  • Communicating with the client before, during and after the service

  • Issuing invoices and managing administrative follow-up

  • Complying with legal and regulatory obligations

5. Legal Basis for Processing

The processing of personal data is based on:

  • The performance of a contract or pre-contractual measures

  • Compliance with legal obligations

  • The legitimate interest of ARC Transport in managing its business activities

6. Data Retention

Personal data is retained only for the period necessary to achieve the purposes for which it was collected, and in accordance with applicable legal obligations.

7. Data Sharing

Personal data is neither sold nor transferred to third parties.

It may be disclosed only when necessary:

  • To technical or administrative service providers

  • To competent authorities when legally required

8. Data Security

ARC Transport implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration or disclosure.

9. User Rights

In accordance with the GDPR, each user has the following rights:

  • Right of access to their data

  • Right to rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to object

  • Right to data portability

Any request may be submitted in writing to ARC Transport.

10. Cookies

The ARC Transport website may use cookies necessary for its proper functioning and to improve the user experience.

Users may configure their browser settings to refuse or limit the use of cookies.

11. Changes to the Policy

ARC Transport reserves the right to modify this Privacy Policy at any time in order to remain compliant with applicable legislation.

12. Applicable Law

This Privacy Policy is governed by Belgian law.